How many people are allowed in one cable car?
Each cable car can comfortably seat six guests. The cable cars are enclosed but have superb ventilation which allows the free flow of fresh Derbyshire air for the duration of your flight. For the comfort of other guests; please wear your face coverings whilst inside the cable car.
How do I buy a ticket?
We recommend you purchase your cable car ticket on- line in advance of your visit. Daily visitor numbers are limited, so please book here to avoid disappointment.
What do I do if I feel poorly on the day I have pre-booked to visit?
Do I have to wear a face-covering?
Please wear face coverings in the cable cars and when you travel underground on a cavern tour. We also recommend you wear face coverings inside for the time being.
What are you doing about cleaning?
We have always had a strict daily cleaning regime, however we have increased the frequency of cleaning in certain areas and frequently touched surfaces. We have installed 18 new outside handwashing bays and over 20 hand-sanitising units at locations spread around the estate.
Are the playgrounds open?
Yes our two children's’ playgrounds are open. Covid-19 safety procedures have been put in place to ensure that all playground users and visitors have a safe experience. It is your decision whether your child can use our play areas, as this play area is unsupervised. The equipment is cleaned regularly, and we are operating at below capacity to assist with social distancing. It is your responsibility to ensure that your child is socially distancing, please be considerate to other guests.
Are cave tours operating?
Yes our cavern tours are operating throughout the day. There is no need to book a tour time once you arrived at the summit, simply make your way to the cavern entrance for details of the next tour departure time.
Are your exhibitions open?
Yes, all our indoor exhibitions are now open. We recommend you continue to wear a face covering when you go indoors for the time being.
Is the Masson Pavilion film show open?
Yes our film shows are screened daily in the Masson Pavilion cinema. Shows include a virtual tour through the Great Masson Cavern, a film about the installation of the cable cars and a drone flight across the Estate. There is also a gift shop in the Pavilion.
Can I climb the Prospect Tower?
Yes you can climb to the top of the Victoria Prospect Tower. The spiral staircase is narrow with no passing places. Before you start your climb, we ask that you call up the stairs to check there is no one already on their descent and check the screen to see that there is space to socially-distance at the top.
Are your gift shops open?
The Rockshop is open and offers a wide range of rock and fossil gifts. We ask that you only touch items if you wish to purchase them. We may limit the number of customers in the shop during busy times, and recommend you continue to wear your face covering. Sadly we have had to remove a few of the childrens’ interactive activities.
We also have a new pop up gift shop located in the entrance to the Masson Pavilion.
Are the toilets open?
Yes, our loos are open. We have installed hand sanitiser stations for you to use before you enter the loos, and we ask that you wash your hands properly before you exit the loos. Please do not enter the loos until there is space to do so, and please be considerate to other guests. Our loos are cleaned regularly.
Are your café and restaurant open?
Yes. The Terrace Café and Vista Restaurant are both open, as is the ice cream kiosk.
In Vista, our at-seat restaurant with spectacular views, we have socially spaced our tables inside, outside, undercover, and in sheltered areas, simplified our menus and added additional outside seating. Whilst in the Café we are providing a take-away service, via a one-way system and created a menu that will speed up counter service and reduce queuing times. Take-away food may be consumed on the Terrace patio or at any of the picnic sites.
Will your team be wearing PP&E?
Certain members of our team members may wear PPE in order to carry out their roles safely, or if they choose to do so.
Is the Punch & Judy show happening this year?
The Punch and Judy show takes place during the summer school holidays. Visit our What's On page for the latest event information.