CAVERN GUIDE/CABLE CAR STEWARD
About the Job
This is a dual role within a team at one of Derbyshire's leading tourist attractions. Cave Guides/Stewards are at the front line of visitor engagement at The Heights of Abraham and are always on hand to provide first class standards of customer service and safety.
As a cave guide, you’ll be leading public tours through our two famous show caves. As a steward you’ll be responsible ensuring our visitors board and alight the cable car system safely and efficiently.
Telling underground tales and stewarding cable cars are only parts of the role. You’ll also be responsible for immaculate standards of presentation across the site and be key in ensuring visitor safety, above and below ground. You’ll spend time at the admissions points – meeting and greeting as well as selling tickets and promoting the estate.
Whilst we encourage guides to adopt their own presentation style, they work to clear guidelines in terms of delivering factually accurate, relevant and engaging tour content. You’ll also assist with sales/retail operations across site when needed.
The role will be split as per operational needs. You will usually spend full shifts as either a steward or a cave guide.
Conducting enjoyable and informative cave tours to a daily schedule.
Working with the Cable Car Engineers to deliver first class service on our unique transport system.
Ensuring the site is tidy and safe prior to opening and throughout the day.
Assist in the running of admissions points/retail outlets across the estate where needed.
You’ll be a friendly, outgoing and enthusiastic team player who enjoys engaging with a wide variety of visitors. You’ll be educated to GCSE level or above with fantastic communication skills. We attract a diverse range of visitors, so you’ll have the ability to tailor your style according to your audience.
You’ll have experience in working in an environment where the customer always comes first. An interest in local history or geology is desirable but not essential, as full training will be given.
Due to the terrain at The Heights, above and below ground, you’ll be reasonably fit and mobile. You’ll feel at ease working underground.
Cave tours and cable cars run like clockwork, so you’ll have excellent time management skills. You’ll be well presented, have an eye for great attention to detail, safety and cleanliness.
If needed, you won’t be afraid to get stuck in and help other visitor-facing departments across the site.
May – 4th November 2017
A variety of daytime shifts, so you’ll have a flexible attitude to working arrangements and times. As a tourist attraction, we’re busiest at weekends, school and bank holidays, so you’ll be expected to work your share of peak times.
Opportunities to earn above the national living wage.
Please send an email with a cover letter and your CV to firstname.lastname@example.org. Due to the nature of the role, candidates invited for interview will be asked to give a short verbal presentation on a subject of their choice.